frequently asked questions
Do I need to be a full service customer to buy oil, kerosene or diesel?
No, just like non-full service oil companies we offer COD deliveries as well.
What are the benefits of signing up as a home heating customer?
When you become a fuel customer you receive the benefits of 24/7 service, a technician is always on call and it costs nothing to sign up, this is the Silver Plan. If cash on delivery doesn't work for you, we'll just send you the bill leaving you the freedom to choose how you pay. We accept check, debit/credit cards an E-Pay as a customer (we also offer pay early discounts). By becoming a fuel customer you will also receive a discounted price on yearly cleanings for your furnace or boiler.
How do I become a home heating customer?
Fax: 860-848-4489 or bring it to the office 1295 Norwich New London Tpk, Uncasville, CT, 06382. Set up your first delivery the same day.
I buy oil already and have 24/7 service whats the benefit of becoming a full service customer?
When you sign up as a full service customer you receive yearly cleanings on your furnace or boiler. Depending on which plan you choose most of the parts are covered, and you will never pay for labor. Give yourself the peace of mind knowing we'll always be there to assist your HVAC needs.
How do I become a full service customer?
Pick the plan that fits your needs. Take a look at our GOLD or PLATINUM plans also found on our "Services" page. Return it to the office and we'll take care of the rest. We'll even remind you when you when your yearly service is due and when it's time to renew.
What type of discounts do you offer?
One of our favorite parts about being a small local company is we can offer different and unique discounts to our customers you wont find elsewhere. We offer senior, military (retired and active), police, early pay, buy in bulk (400+ gallons) and even street discounts!
Do you have any special promotions?
Stay tuned and follow us on Facebook for special promotions and advertisements!
Do you offer automatic deliveries?
Yes, in fact a large portion of our customers choose this option. When you fill out the credit application just check auto and we'll handle the rest! If you are currently already a customer but on will call, just give us a call and we can switch you over that day.
Do you offer price cap?
What is a budget plan and do you offer it?
Not at this time.
Yes. A budget plan is just that. We offer you a monthly payment plan that fits your usage needs. We'll add credit to your account so when it's time to fuel up you don't have to worry. Our budget plans run from October to July.
Do you install and offer maintenance on AC?
Yes! We also do installations and maintenance on air conditioning. Look no further for all your HVAC needs.
Do you charge for estimates?
Our quotes are always free on everything from a new AC system, boiler, furnace or oil tank replacement.
Do you price match?
The short answer to this is no, there is a lot of thought that goes into our pricing. We keep our prices competitive to other local oil companies. Our focus is on the customer and providing the best possible services we can.